At the heart of every product lies a unique story, driven by our passion for quality and innovation. Each item enhances your everyday life and sparks joy.
Refund policy
Refund & Return Policy
We want you to love your PureAura purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
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The item must be unused
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The item must be in original packaging
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Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
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Feminine care products (pads, personal hygiene items)
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Any item that has been opened or used
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:
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your order number
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clear photos of the item
We will send a replacement or issue a refund where applicable.
Refunds
Once your return is approved and received, refunds will be processed to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our side.